Delay after delay with no communication and moving goal posts constantly. No proper complaints procedure to speak of and even when you call, give you wrong and conflicting information. One excuse given was that I live too remotely - 30 mins drive from Norwich! Website is also misleading - don't believe availability/delivery/stock dates! I wouldn't touch this firm with a barge pole if I was you.
Today waiting for a few weeks for our items, our experience of the delivery was absolutely shocking. Thousands of pounds of items effectively dumped with no care of consideration at all for the items.
Purchasing furniture should be an enjoyable experience: do not part with monies until this company addresses its woeful customer services division.
YOU HAVE BEEN WARNED
It’s a real gamble with this company. The furniture is nice, you have to give them that. However, it’s a complete lottery with the quality of craftsmanship and delivery. We’ve had two pieces of furniture returned through damage...quite inconvenient because it’s a long wait for a replacement. If you’re looking to receive 100% quality first time, then I’d look elsewhere. But, if you’re willing to take risks, then might be worth a shot.
Anon
