Roof Proof Restoration

Reviews

I used Roof Proof Restoration to paint my newly bought home in June 2022 inside with a brand new coat of white paint. This was done on the ceilings and walls. After the work was done I saw issues with the painting that was not obvious at first: spots of new paint missed, wrong paint used on the ceilings and walls. I tried multiple times to get Kevin to come out or send Cornell back with the team to resolve my issues. Only reply that I got back was a voice message that Louden would contact me to assist. That was on 28/07/2022 and I still haven't heard anything from them. Rather stay clear of them and take your money elsewhere where you will get what you paid for and you know there is aftersales support.
over 1 year ago
They did our waterproofing, but still a lot of leaks and starting to get damages... They just don't come back to you
almost 2 years ago
Did our roof by RPR and the service was excellent thank you Louden and Team for your great Job keep the good work going
about 2 years ago
Great service great team on top of it everytime Roof proof restoration Highly recomended
about 2 years ago
Louden and his team not only provided excellent workmanship at a highly affordable price, but they walked an extra mile to ensure my roof was fixed before another storm struck.
about 2 years ago
I have just edited my Google review which was a really bad review. Although I was disappointed, Louden from RPR Waterproofing stepped up to the plate to resolve the issue with a leaking roof. We have not had any rain since repair but I trust that this service will continue and grow. I will post here again if this is still an issue or if they do not respond. For now, I think it is fair to retract my initial review. There is a definite change in the service now
about 2 years ago
I am SO disappointed! I contacted RPR because I believed that this was a reliable waterproofing specialist. In Jan 2021 I decided to use them, without a doubt, however with the first big rain a week later, water came GUSHING through into the granny flat where the work was done! I called and WhatsApp'd! Eventually they sent someone out after several calls! Again and again, but the problem was not resolved. The winter came and during dry season obviously nothing happened. Since the first rains this season, I have tried to contact them, water is STREAMING into the flat through the downlighter! Had promises from the owner, Loudon, that he himself would come out.. NOTHING!! I am at the point that the guarantee on their work is of no value and I think it is time that they refund so that I can find and pay someone that will fix the issue and respond if I let them know that there is still and issue! Annoyed, but mostly disappointed!!!
over 2 years ago
Having the same problem. Used Roof Proof Restoration for my roof for water proofing. Roof leaked. Could not get hold of them. Got hold of Kevin this week. Was informed that he was not at work for a while. He stated that he will send somebody out. Any advise and feedback will be most welcome on how to deal with this type of matter. Help Please!!!!!!!!!!!. Also note that they do not pick up the land line. I tried numerous times. I am also confused. Are they trading as RPR or Roof Proof Restoration. Kevins's feedback was that I need not be alarmed as all certificates and guarantees are in tact and will be serviced by RPR.
over 2 years ago
They Fixed a roof for me in December 2019 (not a small project) but 3 months later with a massive rainstorm it leaked again. I tried to contact them but could not get hold of them (I assumed it was Lock-down issues). Now - after lock down , I am still not getting any joy. They gave me 3 year guarantee, but they do not answer emails, do not answer office phone. When I finally got hold of Kevin on his mobile he said he would send out someone on Monday - we arranged access with the tenant... NO SHOW. Now they are ignoring my calls... So we paid for nothing - the problem is not resolved and they are not honoring their guarantee on their workmanship. We now have ceiling and paintwork damage and I will probably need to get another company out to come and fix the mess. Will definitely not recommend.
over 3 years ago
I had my roof sealed by them. First rain thereafter the roof was still leaking. Tried calling. Tried email. Even called Kevin. The office is not answering and Kevin's promises are empty. Haven't even received the warrantee certificate yet. Waste of time and money
over 3 years ago
Hopefully I will be able to retract this and change my mind by next week. The guys are very friendly but that is all that impresses me. Our initial complaint was the major leak in our flatlet and also serious leak in the main house kitchen. Two months on and how many return visits later, the exact spots are STILL GUSHING WATER!! The ceiling boards were replaced and will need replacing again. The roof was painted nicely but zero promises were kept and the quality of work done is poor - to say the very least. Communication is poor - not too sure how many missed calls, messages, whatsapps are needed in order to get a response?. And oh...the only thing not poor is the large sum of money handed over to them and here we sit, square one and with a leaking roof. I would not recommend them for all the money in the world!
over 3 years ago
I used Roof Proof Restoration to waterproof and paint our roof. They have made a packet off us and gave a guarantee for their workmanship. We now have several leaks a couple months after their work and have been trying to get them back to our site to fix the problem. They have messed me around over and over and now do not take my calls. Never use this company, their guarantee isn't worth the paper it is written on and you will definitely have leaks and terrible communication. I have been patient and gave them the benefit of the doubt and still have leaks now going on 6 weeks. Useless company. Go with a company that is good, where the guarantee is a guarantee and values their customers.
over 3 years ago
Roof Proof’s tardiness in communication and inability to anticipate problems with the advice they originally gave us have been shocking to say the least. A waterproofing company is supposed to WATERPROOF. We consider the waterproofing done on our roof as a half-baked job because it has resulted in more leaking than before. The fact that our gutters would be a problem should have been communicated to us upon original advice given. Roof Proof’s slow response to my inquiries despite my attempts to make contact every single. day is simply unprofessional and unacceptable. It has cost us a lot of money. Our ceiling boards are warped, cracked and stained. Water was gushing onto my patio last night and leaking into my lounge. My entire parquet floored lounge was flooded and js now damaged. We are shocked at the poor business practice of your company, and lack of willingness to assist despite the contractual claim that there is a 5 year warranty.
over 3 years ago
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