Great products but shoddy delivery. Ordered 39 plant pots of sizes from small to extra large and 17 of them were smashed on arrival. DPD driver said they were smashed when he loaded them as he could hear clanking in boxes. When i opened boxes (13 large ones) , ceramic pots were placed on top of one another in their boxes in groups of 2 or 4 with no padding or protection. Completely shocked. I had items delivered to my company and then had to repackage heavily those that survived to safely get them home as no protection packaging in situ. Their breakages costs must be 30%!!
When a problem occurred, garden trading personally rang me to resolve it. I felt like a valued customer.
Ordered a couple of items via the website. Unfortunately, one had been damaged. However, it was a hassle free fix with your customer service team.
Keep up the super work, I look forward to shopping with you again.
Very helpful service! Was able to order some items for a friend and have them delivered to her work address.
Very happy with their customer service team. We had a small issue with a sofa we purchased ( covers ) and they have gone out of their way to help us sort out the problem. Also we have purchased lights that we are very happy with. Thank you
Absolutely wonderful customer service from this lovely company,I had a delivery of various pots arrive yesterday,unfortunately they had sent the wrong one,I emailed straight away and was told I could keep the wrong pot and they would send out the correct one using a fast tracked service,well I am astonished and happy to say my new pot has just arrived the day after! Cannot recommend highly enough and I most certainly will be back.Fabulous!
A great range of items for the home and garden.
Got to say,mind...lot's of ££££