I will give no star if i can, Carol did the survey and told me the report and drawing would be ready in 7 working day but almost 2 month now, No report or drawing, I contacted Carol's manager Chris. Now both of them don't pick up my calls. Don't waste your £175, go and find someone else. Drainage Care is cheap for a reason.
We ordered a CCTV survey last month. They didnt give me the report and now dont pick up my call any more.
this company fraud guy came charge me 130 pounds for 30 min to unblock kitchen drain they unblock in less then 10 min and he told me i have 2 week warranty drain get block i call that guy and he blocked me i called company and ph no no longer use
dont call this company they scam
I’ve just been informed Drainage Care UK have gone into liquidation and so the £1,200 worth of work I was told I needed to have done (yet has made no difference to the drainage issues we continue to have) has gone down the drain as it were, since the new company that has taken them over is not covering any historic work! Genius! AVOID AT ALL COSTS!!!
Very professional, and were very polite
I had a blocked drain and they did show up and fix it. They charged a lot and tried to charge £400 for the plastic gully part.
I have now been trying to get in touch for 3 months as my insurance company said I could claim but they need to ask them some questions. Every time they either don’t answer or say no one is in the office. I have managed to get an email address which I have emailed again and again but never got a reply. This is a lot of money for me and would only take them a single email reply to help me out. They also said I would get a 5 year guarantee which they have never sent. I will amend this quote if they ever actually get back to me or my insurance company.
I had a blocked drain and they did show up and fix it quickly. There was a lot to do as the previous owners put in a patio in dodgy way. They did charge a lot and tried to charge £400 for the plastic gully part but I managed to get that reduced. However I have never had this kind of work done so don't know how much other companies charge. I was able to claim back most of the work on my insurnce. It took me a very long time to get in touch with them (a few months!) after the work and had to really bother them to get the information my insruance company wanted. However once the Engineer who fixed my drain got in touch he quickly provided me with the information I needed to make a claim. So I'd say they are ok to use however if you think you can claim anything on insurance ask for the information on the day and maybe get the phone number of your engineer as when calling the office number I was always forwarded to an engineer who was on a job and not able to help.
Beware the sly pricing rates; £35 per half hour per man defaults to £140 per hour because they send 2 by default. By the time you’ve added the £139.80 per hour machinery charge you are looking at £280 per job. That’s a lot to have my sink ripped of its fixings and left dangling, with a “you’ll need to bolt that back on mate!” Not recommended.
Rubbish job very expensive and no reply to request to make good